Terms & Conditions

Rellent Web Store Terms and Conditons

Disclaimer

These terms and conditions apply to all purchases made through our website. Please read them carefully before placing an order. By completing a purchase, you confirm that you have read and agreed to these terms. These terms do not affect your statutory rights under UK consumer law.

1. Introduction

These terms and conditions set out the terms between you (“the buyer”, “the customer”) and us (“Rellent”, “Service Provider”, “our”, “we”).

2. Licence and Use

Your purchase of one of our products constitutes our granting to you of the files provided. You are not permitted to re-distribute these files by any means, copy these files, rip these files, “un-lock” these files, or anything of this type. This can be confirmed by contacting us. The textures/skins that may be included in the files also come under this agreement. The textures and skins must not be edited. If you wish to make changes you must re-skin the vehicle from scratch and not edit any of the files provided. Our work will come watermarked and you must not remove this watermark from any of the files provided, and you must not rip these files, or make any unauthorised changes.

The files provided to you should only be of access to you and cannot be re-distributed or shared by any means – this includes reselling in your own modding group – this is strictly prohibited. If you wish to use your products on a FiveM Server or Roleplay Community, you must fill out the permission form, you can either do this before you make the purchase or after. The products must only be shared with trusted people with access to the gameserver files. The external person with access to the files must also agree to these Terms and Conditions. 

All products are sold as shown and described on our website. If you are unsure about any feature, compatibility requirement, or included content, please contact us before purchasing. We are not responsible for unmet expectations where the product matches its description, but we will assist you if any product is not as described under UK consumer law.

3. Support

Limited support will be offered by Rellent after the purchase and after the files are provided. This includes installing the files into GTA5 and FiveM platforms. However, we can not guarantee that we will be able to fix any problems that arise during the installation process. Files provided will be tested to ensure they work before being provided. In the case they are not tested and you report a fault, they will then be tested and if they work you will be informed. If not, they will be fixed. If it is not possible for them to be fixed you will receive a refund.

All vehicles provided by Rellent require ELS for the emergency lighting systems to work correctly. You can download it here for singleplayer. If you are using FiveM, you need to find a compatible ELS script to use on your server, we recommend OM Solution’s ELS script. We do not provide support for the installation of ELS to your game or to your FiveM server. Normally we do not provide ELS xml/vcf files with our products. We can provide an xml file for singleplayer ELS upon request. If you’re using a FiveM script, you need to use an xml/vcf file that is compatible with that script – contact the script author – we cannot help with this. When purchasing the vehicles it is presumed that you have adequate knowledge to install them.

4. Ownership & Rights

All products sent from Rellent to you will remain the property of Rellent. The buyer is paying a fee to enable them to use the product whilst permitted by Rellent. The licence granted to you remains valid unless you breach these terms and conditions, including but not limited to redistributing, copying, modifying, or sharing the product without permission. If a breach occurs, Rellent may revoke your licence. You will be notified if this happens. This is not a normal practice and will only be done if required. The product licence remains the use of the buyer of the products unless terminated by Rellent.

5. Exclusivity of Products

Please note that all products bought from our store can be purchased by others. The product will not be exclusive to you.

6. Payment Transactions, Refunds & Downloads

Digital products are generally non-refundable once downloaded because they cannot be “returned” in the traditional sense. However, this does not affect your legal rights.

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if:

• the product cannot be delivered,

• the download link does not work and we cannot resolve it,

• the product is faulty,

• the product is not as described, or

• we fail to supply the product within a reasonable time.

If we are unable to deliver the product or resolve an issue within a reasonable timeframe, you will receive a full refund.

Refunds will not be issued if the product has been successfully delivered, downloaded, and is functioning as described, unless otherwise required by law.

7. Order Approval

When you place an order on our webstore, your payment will be processed by your chosen payment processor, and once that is complete your order will be sent to us for approval. Your product will not be delivered until your order is approved. We check orders for fraudulent activity and other suspicious circumstances. You should receive a response from us within 72 hours (maximum) via email, so please ensure you monitor your inbox. If your order is rejected/denied/not approved you will receive a full refund to your original payment method. In extreme cases where fraud is flagged by one of our external payment processors, we may require you to provide a form of identification so we can process your purchase. Please contact us before ordering if you have any questions or concerns related to order approval.

8. Pricing

We reserve the right to update the prices of our products at any time and at our discretion. If a product price changes, the total for your purchase will not be changed if payment has already been completed. We will not make any changes to totals of past purchases if the price changes. You are aware that the price may change at any time and you are purchasing the product at the advertised price at the time of purchase.

9. Agreeance

When completing your purchase, you must agree to these terms and conditions before continuing. Any breach of these terms and conditions will result in the termination of your licence to use our products.

10. Changes 

You are responsible for ensuring you are aware of any changes or updates to these terms and conditions each and every time you place an order on our webstore. We recommend reading these terms and conditions in full each time you place an order to ensure you do not miss any changes.

Last Updated: 1 December 2025

You can always get in touch with Rellent if you have any questions about these terms and conditions.